FAQ : Pass Nantes
City of nantes tourist pass
What’s included in the 24h – 48h – 72h – 7-day Pass Nantes?

Access is limited to one visit per site included in your Pass. However, you have unlimited access to public transport (except for the Airport Shuttle: one round trip only) and to the Le Voyage à Nantes guided tours during the validity of your Pass.

Transportation and parking

  • Unlimited access to public transport (bus, tramway, busway, river shuttle)
  • Airport shuttle: 1 round trip
  • P+R park-and-ride facilities for 24 hours (consecutive).
  • The TER regional train from Nantes to Clisson: 1 round trip (reservation online with a possible return until +1 day of the outward journey).

Culture, museums

  • Machines de l’Île: Carrousel des Mondes Marins and Galerie des Machines (annual closure between Christmas and winter french school vacations)
  • Château des ducs de Bretagne: Musée d’histoire de Nantes (history of Nantes museum) and temporary exhibitions.
  • Nantes’ major museums and sites: Musée d’Arts, Musée Jules Verne, Museum d’Histoire Naturelle, Planetarium, LU Tower, Musée Dobrée…
  • The main museums and sites of “Voyage in the Vineyards” or Estuaire Nantes <> Saint-Nazaire: Château de Clisson, Château du Coing wine estate, Musée du Vignoble Nantais, Escal’Atlantic in Saint-Nazaire, Grand Lieu lake house…

River cruises

  • Loire: “Escapade en Loire, de Nantes à Couëron” with Marine et Loire (April to September) or “Tour de l’Ile” with Bateau de l’Ile (April to October). Reservation required.
  • Erdre: an “Erdre and its castles” themed cruise (depending on the program), or a “Bateau Ouch” (from May to September) with the Bateaux Nantais company. Another option is a cruise with Toue de Nantes “Journey to the Heart of Nantes” (from winter holidays until November 11th). Reservation required.

Walks, visits

  • City tours with a Voyage à Nantes tour guide (in french only) or audioguide rental (in 4 languages: French, English, Spanish, German),
  • Le Petit Train (April to September),

Activities/Leisure

  • Miniature golf “Petits Voyages Extraordinaires” (“Small Extraordinary Journeys”) (from April to beginning of November).
  • A day-long bike rental with Détours de Loire (from 5 April to 30 th September). No reservation possible (except in April, booking required), rental subject to availability upon arrival at the agency. Possibility of knowing the availabilities by contacting the agency to +33 (0)2 55 10 11 74 the day before, before 7 PM.
  • 1 hour license-free electric boat rental or 2 hours of canoeing with Ruban Vert ( open from April according to a schedule – no reservation possible)
  • 2 hours of canoeing with Floating ( open from April according to schedule– reservation required).

Have a drink

1 free drink per Pass Nantes holder at these partner businesses, depending on dates and times (indicated below):

From October to March

  • La Cigale, Place Graslin, 1 October to 31 March: a “Tout chocolat Celaya” – i.e., hot chocolate, with a slice of home-made cake. Service only from 3:30 to 6:00 PM
  • Café du Musée, Musée d’Arts de Nantes, 1 October to 31 March: a glass of wine of the moment, water syrup, homemade iced tea, espresso coffee / or a homemade cookie. Service only from 14.30 to 18.30.
  • The Little Atlantique Brewery in Chantenay, 1 October to 31 March: a Little Atlantique blond beer (250 ml) or soft drink of your choice (Breizh Cola, Breizh Tea, Breizh Citrus or flavoured water).
  • La Guinguette, on the banks of the Loire in Trentemoult, 1 October to 31 March: a hot drink or orange juice. Service from 10.00 to 21.30.
  • Magmaa bar,  1 October to 31 March : a draft local beer, glass of Muscadet white wine or local wine, coffee or soft drink.

From April to September

  • La Cantine du Voyage in Nantes (17 April – 28 September – dates to be confirmed) : one drink from a selection of beverages.
  • Station Nuage, Saint-Sébastien sur Loire (April 18th to September 29th) : one drink from a selection of beverages. Served only from 11 am to 5 pm, 7 days a week.
  • La Sablière, Sainte-Luce-sur-Loire (May 1st to September 22nd) : one drink from a selection of beverages.
  • Mauves Balneaire, Mauves-sur-Loire (April 26th to September 8th) : one drink from a selection of beverages.
  • Guinguette de la Huchette (until September 15th) : one glass of Chapeau Melon (wine, red or rosé), Chemin des Prières (organic), beer from La Huchette (organic) or grape juice..

Details of opening hours for partner sites on the app or on our website
Service cannot be provided outside indicated hours.

Advantages and discounts

The Pass Nantes allows you to get discounted rates and advantages (Le Voyage à Nantes stores, Galeries Lafayette Nantes, Jardin des Plantes…), details of partner businesses available on the app or on our website.

What is included in the 7-day Pass Nantes?

Every sites/activities included in the other pass durations + Estuaire Cruise (from 28 April to 20 October 2024)

  • Loire: Estuaire Cruise Nantes > Saint-Nazaire or Saint-Nazaire > Nantes (one way) with Marine et Loire Croisières
  • TER (regional train) Saint-Nazaire > Nantes or Nantes > Saint-Nazaire, one way (with either an outward journey, or a return via the Estuaire Cruise). The complementary TER trip to the cruise must be taken on the same day as the Estuaire Cruise, between Nantes and St. Nazaire.

Reservation on the TER website, section “Découvrir la région

Access is limited to one visit per site included in your Pass. However, you have unlimited access to public transport (except for the Airport Shuttle: one round trip only) and to the Le Voyage à Nantes guided tours during the validity of your Pass.

 

What transportation is included?

Unlimited use of the entire Naolib network, free transportation on weekends. Tramway lines 1, 2 and 3, the busway, Chronobus and buses, and the Navibus river shuttles.
No public transport on May 1st.

1 Round trip on the airport shuttle: validation of the trip on the Pass Nantes app is mandatory when boarding.

TER trains do not accept the Pass Nantes, except for a round trip between Nantes and Clisson (booked online, the return trip is possible up to 1 day after the outward trip, upon presentation of your pass during the control in the train).
Exclusive to the 7-Day Pass : a one-way trip between Nantes and Saint-Nazaire or Saint-Nazaire > Nantes, in addition to an Estuaire cruise on the same date (booked online, upon presentation of the 7-Day Pass and the Estuaire cruise reservation, during the control in the train).

Do I have to book some visits / services?

Yes, some services have to be booked in advance because the number of participants/passengers is limited (Erdre Cruise, Bateau Ouch, guided tours, audioguide, Estuaire Cruise*, cruise with La Toue de Nantes, cruise with Marine et Loire, cruise “Tour de l’Ile” with Bateau de l’Ile).

Contact our Voyage à Nantes advisors after purchasing your Pass Nantes, with your booking reference number starting with 100……

*only included in the 7-Day Pass

Your tickets will then be available for download on your personal account on our website.

Online : Galerie des Machines and Carrousel (reservations possible only on weekends, public holidays and french school holidays – Otherwise continuous access throughout the day without reservation) : https://reservation.lesmachines-nantes.fr/content?lang=en

  • Visit to the Planetarium requires a reservation with their staff at +33 2 40 73 99 23.
  • Visits to St. Nazaire must be booked with St. Nazaire Renversante at +33 2 28 54 06 40.
  • Canoe-kayak rental must be booked with Floating at +33 7 68 71 86 20 (from April to October).
  • Visits to Moulin à Papier du Liveau (Liveau Paper Mill) must be booked on https://www.lemoulinapapierduliveau.com/reservations/
  • Visits to the Musée d’Arts’ temporary collection can be booked online at https://museedartsdenantes.nantesmetropole.fr/en/home.html
  • Le Château de Clisson must be booked on +33 2 40 54 02 22 (closed in January)
  • Guided tours of Clisson can be booked by calling +33 2 40 54 02 95 (April to September)
  • Visits to the estate and the cellars of Château du Coing (April to October) must be booked 48 hours in advance, by calling +33 2 40 54 02 03 or by email contact@vgc.fr (departure is subject to a minimum amount of participants)
  • Visit to La Maison du Lac de Grand-Lieu must be booked at + 33 (0)2 28 25 19 07 or https://www.maisondulacdegrandlieu.org/billetterie/

The Pass does not allow you to skip the line.

Where can I find my tickets (guided tours, cruises, etc.) booked with Le Voyage à Nantes?

After booking with our advisors or on the Machines de l’Ile website, your tickets (guided tours, cruises, etc.) will then be available to download from your personal account on our website.
Please note: You won’t find your tickets on the Pass Nantes mobile application.

At the entrance of each site/activity, please show your Pass Nantes and your tickets.

How do I use my Pass Nantes in the P+R tram park-and-ride facilities?

Parking for 24 consecutive hours in a park-and-ride (P+R) is included in your Pass.
For access (activation of the barriers), you must press the call button on the terminal at the parking lot entrance/exit.
(the Pirmil car park is no longer a P+R, the Goudy and Bourdonnières 2 car parks are closed)

How do I activate my Pass?

The Pass Nantes is an e-ticket with a QRcode that you simply wave in front of a specially dedicated reader available at the welcoming desks of each site you visit. The Pass is activated once it is used for the first time in one of the partners location.

To use public transport and P+R car parks, it is mandatory to associate your pass on the Pass Nantes mobile app and activate the transport button or to enter the dates and times of use in the insert provided.
The Pass must only be shown in case of control (no composting).
In case of control in public transport, a pass not filled in can result in a fine to pay to the Naolib transport company.

To use the airport shuttle, it is mandatory to validate the journey on the Pass Nantes application when boarding. Access possible only during the validity period of the card.

How long is my card valid for?

The card is valid for 24, 48, 72 hours, or 7 consecutive days. For example, if a 24-hour card is used for the first time at 14.00 on a Friday, it will be valid until 13.59 on the Saturday.

The Pass’ validity is automatically calculated starting from the first time it’s used in one of the partners site.

 

 

Where to buy the PASS Nantes ?
  • On the website www.levoyageanantes.fr or by phone at +33 892 464 044 (0.35€/min + normal call charges), +33 (0) 272 640 479 (from abroad)
  • At the Le Voyage à Nantes reception desk, 9 rue des Etats (in front of the Château des ducs de Bretagne) see the opening hours
  • Through partner resellers: Nantes Airport, Nantes Camping, Saint-Nazaire Renversante, Clisson Tourist information center, and some hotels in Nantes Metropole region.
Why do I have to select a starting date of use of the Pass Nantes?

When purchasing a Nantes pass on the website, you must select a starting date of use via the calendar.
However, if you do not use the pass on that date, this will not affect the validity dates. This date is only given as an indication and the pass can be used or withdrawn at another date (in accordance with the terms of sale).

The Pass Nantes is sent by email after the online reservation (dematerialised pass).

I did not receive my e-ticket, what should I do?

Once you have placed your order, you will receive a confirmation per email. This email cannot be used as an e-ticket.

The e-ticket will be sent to you within 5 minutes of your reservation. You will receive an electronic ticket by email with the subject heading “Pass Nantes – Your Pass Nantes e-tickets”.

Check your spam or contact our call center, they will send it to you (during opening times).

 

What’s the purpose of the app?

It allows you to have up-to-date information in real time and follow your consumed services.
It’s possible to associate your pass to the app and get a better overview of validated entries, the remaining validity period, and more. Tutorial on associating the Pass Nantes and the app

Is there a discount or deal for families?

Indeed, there’s a reduced rate for children aged 4 to 17, students under 26 and disability card holders.
For families with 2 adults and 2 children aged 4 to 17, opt for the Family Pass. This rate allows you to get the second child pass for free!
Children 3 years old and under do not need a card.

How much do I save by buying the Pass Nantes?

In order to calculate your savings, you can consult the rates charged by the different partner sites and compare.

Example of one day with a 24h Pass in summer:
Naolib 24hrs transport ticket (€6.50), Château des ducs de Bretagne museum (€9), cruise on the Erdre river (€17), Tour of le Voyage à Nantes with audioguide (€8.50), Marine Worlds Carrousel (€9) for a total of €50 – All of these services are included in the Pass Nantes for €27.

Is it possible to visit the same site several times?

No, you can only access once to each site included in your Pass. On the other hand, access is unlimited for the Le Voyage a Nantes guided tours and public transportation (except for the Airport Shuttle: one round trip only) during the validity period of your Pass.

 

Is it possible to take part to several guided tours with my Pass?

Yes, we offer various walking tours of the city. Check out our Guided Visits program (in french only except the Short Tour every saturday at 15.00 and 16.00 from 13 July to 24 August). With the Pass Nantes, you can take as many tours as you want. Just don’t forget to make a reservation!

Are the sites open to the public all year round?

Some sites have a weekly or seasonal closure. Find details and opening hours of the sites on the Pass Nantes app or on our website.

Important information for the Machines de l’Île: annual closure between the Christmas and winter french school vacations.

My trip has been cancelled: can I get a refund?

Yes, if the Pass has not yet been used.

The cancellation must be made through our call center.
You can also keep your card and use it before the expiration date (1 year after purchase) or give it to a relative to use.

In case of partial use, can I get another one?

No, in case of partial use, exceptional closure or unavailability of a partner site, the Pass Nantes is not refundable. Le Voyage à Nantes will not be held responsible.

We are a group: can we also get a Pass?

No, this offer is a product designed for individual visitors and is not adapted to groups. Indeed as the number of visitors/passengers is limited, we can’t guarantee that the various partners will be in capacity to welcome the members of a group simultaneously.

Le Voyage à Nantes groups’ department is at your disposal to book your visits, to advise you on a theme, and to organize a stay in Nantes. You can contact them by phone at +33 2 40 20 60 11 or by email at: groupes@levoyageanantes.fr on Mondays from 9.00 to 12.00 and from 14.00 to 18.00 and from Tuesday to Friday from 9.00 to 12.30 and from 13.30 to 18.00:
https://www.levoyageanantes.fr/en/to-plan/leisure-groups/

 

The Nantes Pass is a product designed for individuals. Pass holders must adapt to the offer, i.e. for certain services, as the number of places is limited, the various service providers are not obliged to welcome a group that has already been formed.

We therefore invite you to contact our dedicated groups department at groupes@levoyageanantes.fr, who can also be contacted on +33 (0)2 40 20 60 11

Can I transfer my pass to someone else?

Yes, you can buy it and offer it to someone. However, it is necessary to buy one card per person and to be able to justify the same rate as the pass purchased.